Konnectclub Event Platform has built-in support for interactive live-streaming of your ticketed shows. You can reach a large online audience and offer a high quality live-streamed virtual experience. With just one quick setting, you can add live-streaming to your existing event, or create a new virtual event.
Note: Live Streaming functionality is only available for events which are created with a Business Account. Your customers will be required to purchase a ticket for your event in order to gain access to the live stream.
Turn on Live Streaming
- For existing events, click "Edit' to go to Event Settings form. If you are creating a new event, you are already on this form before you hit Save.
- Scroll down to find the Live Stream Mode setting. Set this to "Interactive Broadcast".
- Save you event for the changes to take effect.
Once the live stream mode is turned on, your customers will see it indicated on the public event page. On the schedule date and time of your event, your customers will be able to view it directly on your event page. There is no additional software or download required.
Additional Live Streaming Settings
Once an event is enabled for live-streaming, you can also activate additional related features, such as
- Automatic Recording - If enabled, a recording of the show will be available for 24 hours for on-demand viewing. Viewers would still need a ticket code to view the recording. If they have already purchased a ticket for the event, the same ticket would grant them access to the recording. If they didn't purchase a ticket before, they can purchase one as well while the recording is available.
- Tip Jar - If enabled, a Tip button will be displayed during the live-stream and viewers will be able to make impromptu tip payment on the screen without leaving your live performance.
Test Your Live Streaming
Once the live stream mode is turned on, you will be able to test it privately. This allows you to ensure that you are familiar with various controls and capabilities, as well test your A/V and network set-up.
In order to perform test, you must log-in to your business account dashboard and access the event page from there. On the event page, click the Test button to see the options to either Present or Watch the feed. We recommend doing both in two separate browser windows or, if possible, on two different computers/devices, in order to test the whole end-to-end experience.
Test as a Viewer
Click the "Watch" button. The box will convert to a feed viewer. It will indicate that no presentation has started yet. Once the presentation starts, it will automatically connect and start showing the feed.
Test as the Publisher
Important: You must allow both camera and mic access when you are prompted by the browser. If you accidentally didn't allow them first time, or of you have disabled them previously, you will need to go to website preference under your respective browser settings to reactivate it for www.konnectclub.com.
On a separate browser window, please click "Present" from the Test prompt. You will be taken the to the Live Stream Presenter virtual stage.
- Your virtual stage would look like the following with a live camera preview. At this point, you are in a "Preview" mode, not live yet.
- You can change your A/V settings by clicking the "Setup" button from the top panel. The setup will show you the following prompt. If you have an audio or video equipment connected to this computer, and if they are recognized as valid devices for your computer, then they will show up in the list.
- The setup prompt also allows you to select high definition audio bit-rate, stereo mode etc. Our virtual stage is designed for professional performance, hence we offer all these granular settings to play with.
Important: We recommend selecting 128 Kbps Audio Bit-rate. A lower bit-rate setting or Auto Bit-rate will significantly degrade the sound quality. A higher bit-rate setting (higher than 128 Kbps) may make the audio slightly better, however it will also demand lot more upload bandwidth on your internet connection and might make the live-stream choppy if the internet connection is not strong enough
- Once you have made your selections on the Setup prompt. please click "Apply". This is required as otherwise the changes will not take effect.
- At this point, you can go live by clicking the "Publish" button on top. Your stage will convert to Live mode, will also show a MOS indicator of your network performance, and a live count of your viewers. if you are testing your viewer on the same or nearby computer, please make sure to hit the Mute button from the top panel in your publisher stage to avoid audio feedback.
- Once you have published your feed, please visit back the widow that had the viewer on. You should see your live feed beaming in there.
Test Mode Recording
You can record your test mode sessions and playback locally. This could be useful for you to quickly test your A/V set up before the live concert. You can check various camera angles, sound quality, gain settings, positioning of mic and other configurations of your set-up using this.
To create a recording, go to the Test▸Present▸Publish (as usual for testing) and then click the Record button from the top control panel. While the recording is in progress, the button will indicate so. When you are done, press the same button again to stop recording and the recorded video will open in a separate tab immediately for you to view.
Important: Test Mode Recording functionality is only available in Google Chrome and Microsoft Edge Chromium browsers on PC and Mac.
The publisher interface also allows you to share your entire computer screen, or a program or a browser tab into your live-stream. Select the "Share Screen" option and follow through the prompt presented by your browser to select the desired application or the entire screen. You can select an additional option to include audio, if your browser supports sharing screen audio (currently supported only in Google Chrome on Windows and macOS). You can use the Setup options to tune your audio quality, or select the audio from another audio input device.
Share Screen option is not displayed on browsers where the functionality is not supported.
Important: On macOS, if you are receiving "Media access was denied" error, you may need to first grant necessary permission for screen sharing to Google Chrome from your System Preference. Open System Preferences, click the Security and Privacy icon and then choose Screen Recording in the sidebar (see below). On the right make sure the box next to Google Chrome is checked to allow screen sharing. If you made a change here, you must restart Google Chrome in order for the changes to take effect.
Disable Hardware Acceleration
- Open Google Chrome.
- Go to Settings.
- Scroll to the bottom, click to show Advanced and scroll to the System section.
- Uncheck Use hardware acceleration when available and restart Google Chrome.
With a late December 2020 update of our streaming platform, you can now stream pre-recorded videos easily using a very simple interface instead of going via the screen sharing mode. This functionality is available in latest version of the Google Chrome and Microsoft Edge browser. Once you enter the presentation mode in your streaming session (either Test or Live sessions), select the Share Video button on top and then select the video file from your disk that you would like to stream.
Note: The browser tab that is streaming the video must be kept active and in the foreground at all times while your streaming is going on. If you switch to use another tab or another application, streaming will become choppy or pause. We recommend that you do not use your computer for anything else while you are streaming.
Check out the following demo video which explains the entire process:
Important: Make sure to test your pre-recorded video streaming set-up ahead of your actual virtual concert. We recommend both publishing and subscribing in your test sessions (from separate computers/devices) in order to check the quality of the streamed video.
OBS Studio is a popular live-streaming software used for mixing multiple camera feeds, dynamic scene transitions, filters and many other functionalities. You can use OBS Studio with Konnectclub real-time live streaming using the following approach -
- Use Google Chrome browser on both Windows and macOS for this purpose
- Setup your OBS scenes as usual. Only add Video inputs, do not route your audio through OBS.
- Install a virtual camera driver for OBS, follow the instructions specific to your operating system
- Go to OBS Studio, select Preferences -> Video and select 1280 X 720 as the resolution for both Base (canvas) and Output (Scaled).
- Select Tools -> Start Virtual Camera in the main OBS Studio window to start the virtual camera output.
- Go to the Setup option in your Konnectclub Live-stream Stage and select OBS Virtual Camera as the Video Source. Make sure that the Video Resolution is set to 1280 X 720.
- Select your desired Audio Source directly from the Setup option
There are two options for connecting your audio when you are using OBS:
- Direct: If you have a single audio-source (e.g. your audio mixer), then you could just select that as the audio-source in Konnectclub. In this simplified set-up, the audio is not going via OBS and thus maybe slightly out of sync with the video produced by the OBS. If you notice this sync issue and would like to address it, please consider the next option.
- Routed: In this mode, you can route your audio via OBS Studio and use a virtual audio driver (see instructions below) to pipe it into Konnectclub. While slightly technically complicated, this approach can have two benefits - (1) you can mix multiple audio sources in your OBS scene, (2) you can adjust the sync offset between video and audio as desired.
Routed audio instructions:
Please make sure to follow each step accurately. If you do not get an expected result in the end, please double check all your settings in each step and verify that they are correct. This set up has been tested on both Windows and Mac computers with the OBS Studio v26.1+ and current version of VB cable.
- Install a virtual audio routing interface in your computer, such as VB Cable
- Inside OBS Studio, go to File -> Settings -> Audio -> Advanced -> Monitoring Device and set it to virtual audio cable input (actual name may vary on your system)
- Next, go to Edit -> Advanced Audio Properties and make sure that each of your audio source has the "Audio Monitoring" set to "Monitor Only" or "Monitor and Output"
- On Konnectclub Setup option, select virtual audio cable output as your audio source (note: the actual name on your computer may differ from the screenshot below).
Adjusting live audio sync offset:
Any sync offset settings inside OBS will not have any effect on the real-time audio set up described here. In order to add add any sync offset, you would need to use the setting of the virtual audio driver you are using. We recommended using VB Cable, as we described above. Inside VB cable control panel, you can set the Latency parameter (highlighted in the screenshot below). Note that the latency is described in number of samples (smp). If your sample rate is F KHz, then your offset will be n/F milliseconds, where "n" is the number in smp that you set in the Latency setting. For example, with a 44.1 KHz sample rate, a setting of 7168 smp would offer a 7168/44.1 = 162.5 ms of audio offset. To get higher amount of offset, you would need to set the Latency parameter to a higher number. Note that you may also need to increase the "Max Latency" value from the Options menu in order to set a higher Latency value.
If you enabled "Automatic Recording" feature for your live stream event, the recording will be available for 24 hours for you to download. Note that only you get the option to download. Your viewers do not see such an option. To initiate download, go to the event page from your business account dashboard, click "Play" and then click "Download" button on the top bar inside the vide play area.
Konnectclub live streaming platform is supported on a wide range of modern web browsers and devices. Please see below for a complete list.
Note: For publishers, we recommend using Google Chrome both on Windows and on macOS. Please make sure your browser version is up-to-date and there is no update pending. We do not recommend using iOS device or Android device for publishing high-quality live-stream.
Google Chrome for Windows and macOS (latest release version)
Google Chrome for Android (latest release version)
Google Chrome on iOS is not supported for publishing live-stream. We recommend using a Mac or a PC for publishing your live-stream reliably.
Microsoft Edge Chromium on Window (version 79+)
Internet Explorer 11 and Non-Chromium Edge versions are not supported
Firefox (latest release version)
Firefox for Android (latest release version)
Safari on macOS (latest version, 12.1+)
Screen sharing is only supported on Safari 13+ on macOS. External microphones may not work reliably.
Safari on iOS 12.2+ (latest version)
Screen sharing is not supported on Safari iOS. External microphones may not be recognized as an audio source.
A wide variety of USB microphones and cameras can be used for live-streaming on Konnectclub platform. We recommend using a PC or Mac for publishing a live-streaming session. Live streaming from a phone, tablet or a mobile device is not recommended.
In the order of priority, we recommend that you consider having -
- Good internet connection with at least 4 Mbps uninterrupted upload bandwidth. As a rule of thumb, your internet service must be rated at least twice of the required upload bandwidth. Internet speed test tools are not true indicators of the rated speed as they are testing your network for a very short period. Additionally, we do NOT recommend WiFi connections. Please use a hardwired Ethernet connection whenever possible.
- A professional quality stereo USB microphone (example: Zoom H2n, Blue Yeti)
- A good quality low-noise HD camera (example: Logitech Brio webcam)
- Good ambient or additional lighting (example: a ring light like this)